FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We currently provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary depending on location, holidays, and carrier conditions.
3. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
4. Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to your email.
5. Are your watches waterproof?
Water resistance may vary depending on the model. Please review the product description page carefully for specific water-resistance information.
6. Do your watches include batteries?
Most watches include the required battery unless otherwise stated in the product description.
7. Can I cancel or modify my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
8. What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details so we can assist you quickly.
9. Do you accept returns?
We accept returns for eligible unused items in their original condition and packaging. Worn or damaged items may not qualify for return.
10. How can I contact customer support?
You can contact our support team through the Contact Us page or by email. We typically respond within 24–48 business hours.
11. Are payments secure?
Yes. All transactions are processed through secure and encrypted payment systems to help protect your personal information.
12. What should I do if my package is delayed?
Occasional shipping delays may occur due to weather, holidays, or carrier-related issues. If your package is delayed, feel free to contact us and we’ll gladly help track your shipment.